Shipping & Delivery

The delivery shall be carried out by mailing. The Products shall be delivered to You within reasonable time after Your order or within the time limit granted during the ordering process (if any).

Firstbeat reserves a right to postpone the delivery without any liability in case the delay is due to any cause beyond Firstbeat’s reasonable control. In the event of such delay, Firstbeat shall inform You via e-mail as soon as it is possible.

The delivery times expressed in these Terms (if any) are estimations only, and the final delivery time depends on availability of Products and the method of delivery You have chosen.


Within Finland, all Products are delivered through Itella Logistics.  Time of delivery is approximately 2-5 business days. On Checkout €5 is added to the final sum to cover delivery costs within Finland.

International deliveries

For deliveries outside Finland the Products shall be delivered through UPS. From placing an order, shipping usually takes 3-5 business days. On checkout a delivery cost of €20 (or equivalent in other currencies) is added to the final sum upon purchase.

Payment and Prices

The Product prices shall be identified on the Site at the time of the placement of Your order. Any price quotations provided by Firstbeat on this Site shall be valid as stated on the Site. Prices for Consumer Customers and Business Customers are expressed separately. Prices for Consumer Customers are including value added tax (VAT). Prices for Business Customers are excluding value added tax (VAT) or other corresponding indirect taxes, which shall be payable by You in accordance with the local legislation, unless otherwise agreed between the Parties. For more information of VAT, see Clause “Taxes”.
Any and all prices are exclusive of shipping and mailing costs.

You agree to ensure that the credit card You use is valid at the time of the transaction, that You are the rightful holder of the credit card and that the credit card is used within its card limits.

Any credit card payments are subject to the approval of the financial institution issuing Your credit card, and Firstbeat is entitled to process inquiries for approval and for other related credit status information with appropriate financial institutions and other credit agencies. Firstbeat shall not be liable in any way if such financial institution or credit agency refuses to accept or honour the credit card for any reason.

You shall carry any and all of Your own costs including but not limited to telecommunication expenses and Firstbeat takes no responsibility for the payment of such fees. Firstbeat is entitled but not obliged to take a reasonable insurance to the Products to cover the possible damages or loss of Products during mailing or shipping.

We use the following payment processors to ensure that the payment processes are safe and verified:
PayPal (R.C.S. Luxembourg B 118 349), which enables individuals and businesses to send and receive electronic money online.

Paytrail Oyj (FI2122839), which provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. Used in Finland only.